What is an SLA (service level agreement)? - IBM
A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service.
What Is SLA? Service Level Agreements Explained | Atlassian
An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.
What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
What is SLA in Business? Definition, Examples & Best Practices
Oct 14, 2025 · A Service Level Agreement (SLA) is more than just a formal document—it’s a practical tool for managing SLA in business relationships, setting expectations, defining …
What is Service Level Agreement (SLA) and How Does it Work?
Sep 18, 2025 · A Service Level Agreement or SLA is a formal agreement between a service provider and a customer (external or internal) that outlines the expected service levels you will …
What is a service-level agreement (SLA)? | Definition from ...
Mar 15, 2024 · What is a service-level agreement (SLA)? A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the …
What Are Service Level Agreements? A Complete Guide
Jan 14, 2025 · When a service issue arises, an SLA becomes the ultimate go-to document, spelling out all the key details like metrics, responsibilities, and performance expectations that …