Mar 29, 2021 · The help desk serves two primary functions: It answers questions customers might have about products or services. It assists customers with technical support and solutions to …

Find support resources for getting started with IBM SPSS Statistics, a comprehensive statistical analysis software platform designed for ease of use.

The main focus of an IT help desk is on fixing issues, while a service desk is more broadly focused on delivering services to users. Therefore, the former is for tactical IT support, while …

Welcome to the support resources page for TRIRIGA, which provides quick information and support resources for TRIRIGA. Links to Support Resources IBM Support Portal for TRIRIGA …

If you are eligible for and registered with IBM Support, you can contact IBM Support to open a technical support case. If you are not eligible for IBM Support, click the Help icon in the upper …

Help desk Help desks identify issues with the network, among other roles. However, the help desk mainly interacts with the end user, such as an office worker experiencing disruption in network …

One metric that can help measure customer service interactions is the first call resolution rate. This rate reflects whether a user’s issue was resolved during the first interaction with a help …

Askari Bank, one of Pakistan’s leading financial institutions, was looking to address rising IT costs and operational inefficiencies. Large volumes of password reset requests were consuming …

A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service.

What do you do if you forget your IBMid? Your IBMid is likely in the form of an email address. Users who created their IBMid previous to 2011 can have a non-email based IBMid in the form …