Wrong bill from E-ZPass? How to contact customer service

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...

Customer service scams: Safeguarding yourself in the era of AI fraud

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

AI is just an instrument in your CX symphony - how to conduct it well, according to NiCE analysts

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Asking Eric: Advice for dealing with customer service

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

How to contact PayPal customer service over the phone or through an online chat

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Move from reactive to proactive customer service

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Wells Fargo customer lost $4,400 just hours after depositing a big check — and a legal loophole almost prevented her from getting it back. Here's why

According to Delane, the Wells Fargo rep said that they would freeze her account and cancel her bank card, with a replacement ...

Peco and PGW promise not to turn off power for low-income households amid government shutdown

PECO and PGW vow to not turn off power to any eligible low-income residents amid the government shutdown that is delaying the ...

Robocalls are the top U.S. consumer complaint. Here's how California and tech companies are fighting back.

How many spam calls have you gotten so far today? Unwanted robocalls are Americans' number one consumer complaint, and CBS News California investigative correspondent Julie Watts is asking: What's ...