Many organizations praise business transformation as visionary and essential, but only a few look forward to or enjoy the disruption real change can bring. So why do companies willingly take on the ...

Despite the uniqueness of each transformation journey, a structured approach to such initiatives involves common steps that guide companies toward successful outcomes. Business transformation is a ...

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...

Digital transformation is so last year. CEOs and their boardroom colleagues have heard about the potential power of generative artificial intelligence (Gen AI), and they want their CIOs to deliver a ...