In today's fast-paced and increasingly digital business landscape, companies must constantly refine their operations to remain competitive. Technology now sits at the center of nearly every workflow, ...

Today, it seems like it’s all about process. Two years ago, in the U.S., it was difficult to find someone who could spell ITIL, let alone know what it was all about. ITIL caught on in Europe much ...

Embedded within any good support process must be the ability to capture and report operational data that provides feedback on how the processes and resources are performing. With questions like these ...